Return & Refund Policy
At RegenXMD, customer satisfaction is important to us. We strive to provide high-quality, lab-grade sterile Bacteriostatic Water for research and laboratory applications. If you are not satisfied with your purchase, please review our return policy below.
Return Window
We accept eligible returns within 10 calendar days from the date your order is delivered.
Eligible Returns
We accept returns for both:
- Defective products
- Non-defective products
To qualify for a return, products must:
- Be returned within 10 days of delivery.
- Be unopened, unused, and in their original packaging.
- Include all original contents.
- Be in resalable condition.
Non-Returnable Items
For health, safety, and quality assurance reasons, we cannot accept returns of:
- Opened or used products.
- Products with broken or removed seals.
- Products damaged due to misuse, improper storage, or customer negligence.
- Returns received after the 10-day return period.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the product and packaging
- A description of the issue
Once reviewed, we will process your refund in accordance with this policy.
Return Shipping
Customers are responsible for the cost of return shipping for all approved returns unless otherwise required by applicable law.
We recommend using a trackable shipping service, as RegenXMD is not responsible for packages lost during return transit.
Exchanges
We do not offer product exchanges.
If you need a different product, please place a new order after your return has been processed.
Restocking Fees
RegenXMD does not charge any restocking fees.
Refund Processing
After your returned item has been received and inspected, approved refunds will be processed within 1 business day.
Refunds are issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 3–10 business days for the refund to appear in your account.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Please include:
- Order number
- Full name
- Reason for the return
- Photos (if applicable)
Returns sent without prior authorization may experience processing delays.
REFUND ELIGIBILITY
To qualify for a refund:
- Refund requests must be submitted within 10 days of delivery.
- Products must be returned unopened and in their original condition.
- Proof of purchase is required.
NO PARTIAL REFUNDS
We do not offer partial refunds, partial credits, or partial replacements. Refunds are issued only for eligible returned orders that meet the requirements of this policy.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the product
We will review the issue and provide an appropriate resolution.
REFUND PROCESSING
Once the returned product is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us through the contact information provided on RegenXMD.com.
At Regenexmd, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a refund within 10 days of receiving your order.